At boss98, we believe that great entertainment starts with self-awareness. This page provides all the tools, guides, and resources you need to keep your gaming experience enjoyable, safe, and in control.
All these tools are available directly in your boss98 account – no need to contact anyone, and can be used on your own at any time.
Set your own deposit limit that fits your budget – whether daily, weekly, or monthly. Once the limit is reached, the boss98 system will automatically stop additional deposits until the period resets.
Set the maximum loss amount you are willing to accept within a given period. Once this limit is reached, your account will be blocked from wagering activity until the limit period resets.
Boss98 lets you set a time limit for each gaming session. When the set time is almost up, the system will notify you and automatically end the session once the limit is reached.
Take a temporary break from the boss98 platform – from 24 hours up to 90 days. During the break period, your account will be blocked from login and all wagering activity.
If you feel you need a longer or permanent break, the permanent self-exclusion option is available. Your account will be permanently closed and cannot be reopened at your own request.
Enable automatic notifications that remind you how long you've been playing and how much you've spent in the current session — so you stay aware and in control.
All boss98 responsible gaming tools can be accessed directly from your account settings page. The process is simple, fast, and requires no support team assistance except for permanent self-exclusion cases.
Access the boss98 platform via the website or mobile app. Make sure you're using the correct account.
Click the profile icon in the top-right corner and select "Account Settings" or "Responsible Gaming" from the dropdown menu.
You'll see all available self-control options. Click on the tool you want to activate and set the appropriate value.
After setting a limit or activating a control tool, confirm the changes. Reduced deposit and loss limits take effect immediately, while increased limits require a 24-hour waiting period.
For your safety, any request to increase increasing a deposit or loss limit requires a 24-hour waiting period before taking effect. This is a safety feature designed to protect you from impulsive decisions.
Online gaming can be a fun source of entertainment when done responsibly. These quick tips can help you maintain a positive gaming experience:
Set a gaming budget before you start – and stick to it. Treat this money as an entertainment cost, not an investment.
Set a time limit – decide how long you will play in a single session. Take a break of at least 15 minutes every hour.
Never try to recover losses by betting more ("chasing losses") — this is a serious warning sign.
Don't play when you're stressed, sad, angry, or under the influence of alcohol. Unstable emotions impair your judgment.
Balance your gaming time with other activities — spending time with family, exercising, or pursuing hobbies you enjoy.
Remember that online gaming is for entertainment — game outcomes are random and cannot be guaranteed.
Don't borrow money to gamble, and never use funds meant for basic necessities like rent, bills, or food.
It's important to recognize the early signs of a gambling problem — whether in yourself or someone you care about. Identifying the issue early makes recovery much easier.
Frequently borrowing money from family, friends, or other sources specifically for betting activity.
Unable to stop betting even as losses keep mounting, in the hope of being able to "break even".
Lying to family members or close ones about how much time and money has been spent on gambling.
Repeatedly trying to stop or cut back on gambling activity but failing to do so.
Work, family, social relationships, and daily responsibilities are neglected due to excessive time spent gambling.
Relying on gambling to cope with stress, anxiety, depression, or other life problems.
This chart provides a rough overview of the risk profile of gambling activity. This is not a diagnosis — just a guide for self-awareness.
If you identify two or more high-risk warning signs in yourself, we encourage you to use the boss98 self-exclusion tool and seek professional help.
Problem gambling is a real health condition — not simply a matter of weak character or lack of discipline. It occurs when gambling activity begins to take over a person's life and causes negative consequences for themselves, their family, and those around them.
In Malaysia, gambling problems affect not just the individuals involved, but also their entire families and communities. boss98 takes this responsibility seriously because we understand that our platform can become a source of harm if not used with care.
That's why boss98 has invested in building a comprehensive responsible gaming ecosystem — from easy-to-use self-control tools and automatic limit systems, to a support team trained to identify players who may need assistance.
We also monitor gameplay patterns at the platform level to identify players showing signs of problematic play. When we detect a concerning pattern, our team will reach out to the player to offer information and support — not to stop them from playing, but to ensure they are playing safely.
Remember — seeking help is a sign of strength, not weakness. If you or someone you know has a gambling-related problem, the most important first step is to acknowledge it and seek the right support.
If you need assistance, boss98 is here to help through the following channels:
Our support team, trained in responsible gaming issues, is available 24/7 via live chat within the platform.
Access your account settings and activate self-exclusion in under 2 minutes — available 24/7 with no need to speak to anyone.
Contact our responsible gaming team at [email protected] for further assistance and guidance.
You don't have to face this alone. The boss98 team is ready to listen and help without any judgment. Reach out to us whenever you need.
Answers to the most frequently asked questions by boss98 players about responsible gaming.
Join over 500,000 Malaysian players enjoying quality entertainment at boss98 the responsible way. Register today and make use of all our self-control tools from day one.
For users aged 18 and above only. Gambling can be addictive.